Blance asks for User's personal information (email, demographic location and address, age, name, sex, phone number, preference in companion selection, payment details, personality facets, interests when the User registers with the Site.
This information is readily available on the Site and only viewable by the User on logging into the account. The User at all times has the option not to provide this information without agreeing to register with Blance.
The User information collected at the Site is of two categories, Personally Identifiable Information and Non-Personally Identifiable Information. Personally Identifiable Information of the User can be specifically used to identify the User as an individual whereas, the Non-Personally Identifiable Information does not identify the User individually. Specifically, Blance uses the information collected at the Site for providing high-quality Services and suggesting and recommending matches best suited for the User, processing payments, assessing User preference and compatibility aspects. All information collected on the Site could be used to resolve disputes, troubleshoot problems, collect receivables, measure gauge for surveys on User interest in the Site, inform User about promotions and offers, detecting fraud and other criminal activity, to enforce Terms and Conditions and other related policies.
By registering with the Site and consenting to Terms and Conditions and related policies at the Site, User agrees and confirms his/her consent to providing Blance this information, which is lawful, necessary, and permissible. User at all times has the right to withdraw consent by communicating it to Blance or discontinuing use of the Site and Services offered by Blance. Upon the User opting out to withdraw such consent, Blance will not be under any obligations to provide the Services nor will it be liable for the Services provided till then.
The information the User provides at the Site may come to Blance through the following sources:
Log Files: Every time the User visits the Site, Blance servers automatically gather information from User browser (such as IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. This information provides an idea of which parts of the Site the User visits. Log files are not shared externally.
Web Beacons: "Web beacons" are small transparent graphic images that are often used in conjunction with cookies in order to further personalize the Site for Users and to collect a limited set of information about the visitors to the Site. Web beacons could be used in email communications in order to understand the behavior of customers. Web beacons are not linked to any Personally Identifiable Information.
Mobile Analytics: Mobile analytics software could be used to allow Blance to better understand the functionality of our mobile software on User's phone. This software may record information such as how often the User uses the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. This information is not linked to any Personally Identifiable Information.
Payment/Purchase Information: To process payments/purchases, Blance may require User's name, address, phone number, email address, and credit card information. Such information is used primarily to process User's order or as otherwise described herein. Blance adheres to strict security guidelines with respect to the storage, possession, and handling of such information and protecting it against unauthorized access. It is clarified that Blance does not store User's credit card information. User's transaction on Blance is authorized and being processed by Razorpay / Digio payment gateway/any other authorized payment gateway directly without any information passing through Blance. Thus, all information related to credit/debit card is stored/held with our authorized payment gateway. Only information relating to credit/debit card is stored with Blance for the cases where Users are under auto-renewal for the Account and subscription of Services. Blance handles the information only in accordance with the provisions of the applicable law as made applicable from time to time and only for the duration lawfully required thereunder.
Emails and Telephone Calls: User's email address is required while registering for the Services. Emails are used for both transactional (e.g., confirmation for registration with the Site, credits, notifying of matches) and promotional (e.g., newsletters, new services, special discounts, etc.) purposes.
Mobile Device: If User has registered any mobile device or uses the mobile device to access the Site, then device information may get collected (such as mobile device ID, model and manufacturer), operating system and version information, and IP address.
Demographic Data: Demographic data could be collected on the Site. This data is used to tailor User's experience at the Site, showing content that which might interest them, and displaying the content according to their preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.
Online Survey Data: Information may be shared periodically during